You can place the can back out on your normal collection day, or take the garbage to one of several public dumpsters that will be placed at set locations in the county.
What if I miss my pickup day?
,
FAQ Category: .Waste Management
Is there any plan to add a second weekly pickup for county residents?
,
Not at this time.
Why does the county only get one pickup per week when cities get two?
,
Cities and the county each negotiate their own service levels as part of the overall bidding process and pay for those levels separately from their own budgets. Cities generally pay a higher rate for twice-weekly pickup, often with additional services, funded through their own tax structures. For the county, the size of Pike County’s road network (over 700 miles), combined with fuel and operational costs, means adding a second weekly pickup would significantly increase costs to taxpayers. The Board of Supervisors continues to evaluate service levels and is working to secure the best value possible.
Who do I call if there’s a problem with my cart?
,
Contact Waste Management at (866) 604-5062 or visit wm.com/support to chat with a Customer Service Representative.
What if I have more trash than fits in one cart?
,
Items outside the cart will not be picked up.
Can I keep using my old trash can or bins?
,
No. The automated side-loader trucks are designed to pick up only the provided 96-gallon green cart. Items in other containers or placed outside the cart cannot be collected.
What if I need a larger or smaller cart due to household size?
,
Currently, the 96gal is the only size offered.
Can I get a second cart, and how much will it cost?
,
Yes, you can. The cost of an additional cart is $9.20 per month. The contract allows up to two additional carts per household. To request an additional cart, contact Waste Management at (866) 604-5062.
What if my cart gets stolen?
,
Call Waste Management Support at (866) 604-5062
What if my cart is damaged during delivery or pickup?
,
Call Waste Management Support at (866) 604-5062.