Yes. A $50 activation fee applies to new accounts and to any account being reconnected following a delinquency. Contact Pike County Solid Waste to setup a new account or to resolve a delinquent account at 601-783-4192.
Trucks sometimes pass a street and return later in the day on the same route, so leave your cart out until the end of the day. If your cart was at the curb by 6:00 a.m. and was not emptied by the end of your scheduled day, report a missed pickup to Waste Management at (866) 604-5062 or wm.com/support. A verified missed pickup must be collected within 48 hours of your report.
The automated truck requires the cart to be at the curb with wheels facing toward your house, with at least 3 feet of clearance on all sides from obstacles. If your cart was not picked up, check placement and ensure nothing is blocking access. For a missed pickup, contact Waste Management at (866) 604-5062 or wm.com/support.
Report the damage to Waste Management at (866) 604-5062 as soon as possible, with photos and the date and time if available. Under the contract, Waste Management is responsible for damage caused by the negligence of its drivers and crews and is required to carry insurance for those claims. If you do not receive a satisfactory response, contact Pike County Solid Waste at (601) 783-4192.
Carts are being delivered in phases across the county, so neighboring homes may receive carts on different days. If you have not received your cart as July 1 approaches, contact Waste Management at (866) 604-5062 or visit wm.com/support.
All carts are Waste Management green and only the 96gal size is available at present.
Not automatically. The rate the county pays Waste Management adjusts each year based on a published federal cost index for trash collection service. The fee residents pay is set separately by the Board of Supervisors and is reviewed once a year. By law, the resident fee, combined with other system revenues, cannot exceed the actual cost of operating the system, and no fee increase can take effect without published public notice and a notice placed on the first bill that reflects the increase.
Running a countywide automated collection system in-house would require the county to purchase and maintain a fleet of specialized trucks, buy the carts, and staff daily routes across more than 700 miles of county roads. Competitive bidding allows the county to obtain that service at a fixed contract price, with enforceable performance standards, without that capital investment. Billing and customer accountability remain local with the county.
The agreement under consideration runs from July 1, 2026 through June 30, 2032, with short renewal terms after that only if both parties agree in writing. The contract includes enforceable performance standards (limits on missed pickups, a 48 hour deadline to resolve service complaints, and holiday makeup collection requirements), money penalties when Waste Management fails to meet those standards, and the county’s right to terminate the contract for an uncured breach.
Five companies picked up bid packages and three ultimately submitted bids. All three proposed using automated side-loader trucks. The contract has not yet been finalized – the Board of Supervisors sent an updated contract proposal back to Waste Management and expects to finalize the agreement following the June 15 meeting.
